Guide to Saddle Trials

SADDLE TRIALS

*Note* Saddle sales in store or online are not saddle trials and cannot be turned into a saddle trial. Saddle trials are only done with a staff member either in person or on the phone if not in store. A saddle sale is not a saddle trial a trial has to be specifically set up with a staff member at Vision Saddlery. 

For online/shipped saddle trials, all saddles are sent out on a 7 day trial. The 7 days begins when you get the saddle home and ends when (if) you put it in the mail to ship it back to us. The saddle must be returned  in the same condition it went out in for a full refund. Shipping is paid both ways by the customer for trial saddles.

For in-store pick up saddle trials, all saddles are signed out on a 7 day trial with credit card hold. The 7 days begins when you pick up the saddle, and ends when it is returned to the store. The hold on your credit card is then released once we have the saddle back in the same condition as it went out at the beginning of the trial.

After 14 days we cannot issue a refund.

Return of Saddle Trials

For in-store pick up of saddle trials (new and used), all saddles are signed out on a 7-day trial with credit card hold on the full value of the saddle including taxes. The 7 days begins when you pick up the saddle, and ends when it is returned to the store. The hold on your credit card is then released once we have the saddle back in the same condition as it went out at the beginning of the trial.

For saddle trials (new and used) requiring shipping, saddles are sent to the client for a 7-day trial.  Day 1 begins the date your package is recorded as delivered by the postal carrier and Day 7 is the day the saddle gets purchased or shipped back to us.  Saddles must be in original condition with tags and proof of purchase. Shipping is paid both ways by the customer for trial saddles and is non-refundable.

*Note* Saddle sales in store or online are not saddle trials and cannot be turned into a saddle trial. Saddle trials are only done with a staff member either in person or on the phone if not in store. A saddle sale is not a saddle trial a trial has to be specifically set up with a staff member at Vision Saddlery.