Versand

Attention: To our US based customers

Update: May15, 2026

We will be starting to ship to the USA shortley. More updates to arrive shortley.

*We cannot ship to USA P.O Boxes

 

Please let us know if you have any questions.

 

Tariffs on Chinese Goods:

1. • The U.S. now imposes a 10%-50% tariff on all Chinese goods and this may apply to your purchase
   • All Shipments to the US may require formal customs entry and may face additional duties.
2. Carrier Brokerage & Fees:
   • Due to the increased and new 25% tariffs imposed by the US government shipments will be looked at closer and will be scrutinized more regularly by customs etc. Customers may be charged brokerage fees by the shipping company and or higher fees associated with their orders until the tariffs are hopefully relaxed again. We are not aware of what these fees are or their amounts at the time being. Any shipment or tarriff fees incurred to us from refused or shipments with changed delivery locatons and sent back to Vision Saddlery by the customer will be taken out of any refund amount.

*Due to the latest Canada Post Strike we cannot ship to P.O. Boxes in Canada at this time and we will not be using Canada Post for deliveries for the near future 

General Information

We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our store.

To ensure a speedy delivery, your order will be shipped via UPS, Purolator, or CanPar. If
you prefer a specific shipping company, or if your order needs to be shipped to a P.O box or remote address, please reach out and our team will do our best to accommodate your request.

A tracking number will be emailed to you once your order has shipped out. Tracking
updates are available typically within 1 day of shipping out. If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery, please feel free to contact us and we would be happy to help you.

If you wish to reship an unclaimed, refused, or undelivered package you are responsible for the new shipping cost.

We are not responsible for lost, mis delivered, or stolen packages, or packages that we've resent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with neighbours and family members to make sure they did not receive it by mistake. Then, feel free to file a claim with the appropriate delivery service. If you have a privacy fence or gate, a note must be placed on the order in regards to the gate/fence so we can have a signature required forthe shipment to ensure its safe delivery. If this is not noted, (privacy gate/fence) we will not be responsible for lost, mis-delivered or stolen packages on the pertaining order.

We are not responsible for return shipping costs when returning items for refund or for lost returns. 

When shipping a return, please see our Refund, Exchange & Returns page for
more information.

Please let us know if you have any questions at service@visionsaddlery.com

*Some oversized/ Overweight products will incur additional shipping charges due to the higher shipping costs incurred on these items

*Some products are not available for shipping at all (certain treats, un-shippable items)

*We do not ship saddles to P.O. Boxes

North American Shipping Information

Our shipping options for shipping in North America are as follows:

Business days are Monday through Friday only and do not include national holidays.
Free standard shipping to Canada on orders over $125.00 CDN before tax and $19.95 CDN shipping charge for purchases under $125.00 before tax. Estimated standard delivery in Canada is between 3-10 business days. Express option available within Canada for an extra $35.00 CDN for 1-5 days delivery (normally maximum 2 business days). $40.00 CDN standard shipping to USA with estimated delivery within 4-7 business days and express shipping option available for $60.00 CDN with estimated time of 2-3 business days for delivery time. We ship mostly with Purolator and all extra tarrifs are added to the price you pay.

*Note all these shipping times are estimated, we cannot guarantee the shipping time due to carrier reasons beyond our control. Business days are weekdays so orders placed on weekends will not ship until Monday's.

International Shipping Information

At this point of time we do not offer shipping outside of North America

*All clearance and discounted purchases are final sale

Please let us know if you have any questions at visionsaddlery@gmail.com

*Some oversized/ Overweight products will incur additional shipping charges due to the higher shipping costs incurred on these items

*Some products are not available for shipping at all (certain treats, un-shippable items)

*Once an order is with the courier service or Canada Post the order is then out of our hands at Vision Saddlery and we have no control over the company that is shipping it. Will will try our best to help with packages (when we have time) that are delayed in shipping or not updating to the best of our abilites but cannot gaurantee delivery within our suggesed shipping times or at all for any shipment as sometimes there can be issues. Even though it is extremely rare it can happen. Also in Holiday seasons (Christmas, Black Friday etc) shipping can be delayed due to the overload to the carriers and couriers.

 

If an order has a shipping delay or issue please reach out to the company that it has been shipped by with the tracking information for the shipment provided to you. Contact information is below for all the courier services we use. We do not have a lot of spare time to look into shipments with delays, we don't mind to look into them but it can be a two or three day delay sometimes before we are able to call.  As we are quite busy with customers, shipments, packing orders, recieving orders etc. Due to this we urge you to reach out to the companies yourself with tracking information. 

 

Any orders from an address that seems to have recurring issues with deliveries will be blocked from future shipping and any orders placed with an address that has recurring issues will be cancelled and refunded.

 

IF YOU ARE NOT ABLE TO DEAL WITH ANY DELAYS OR ISSUES THAT CAN ARISE, WE URGE YOU TO SHOP SOMEWHERE ELSE. UNFORTUNATELY THE WORLD IS NOT PERFECT SO ISSUES CAN HAPPEN AND WE WILL NOT DEAL WITH HARRASSING BEHAVIOUS OVER SHIPPING DELAYS WHICH AGAIN ARE CPMPLETELY OUT OF OUR CONTROL.

 

WE RESERVE THE RIGHT TO CANCEL AND REFUND ANY ORDERS EVEN IF SHIPPED AND HAVE THEM RETURNED TO SENDER IF WE FEEL THAT WE ARE BEING HARRASED IN ANY WAY OR FORM IN REGARDS TO SAID ORDERS THAT ARE DELAYED NOT DUE TO ANY FAULT OF VISION SADDLERY. ANYONE WITH UNRULY OR HARRASSING BEHAVIOURS OF ANY KIND WILL BE BANNED AND BLOCKED FROM ALL CONTACT WITH VISION SADDLERY FOR EVER. 

 

COURIER CONTACT INFORMATION

 

GLS 1 888 463 4266  

UPS 1 800 742 5877

Can Par 1 800 387 9335

Purolator 1 888 744 7123 

Fed Ex  1 800 463 3339

Canada Post 1 866 607 6301

DUE TO AN INCREASE IN RUDE, HARRASSING, UNRULY, AGGRESSIVE AND ABUSIVE BEHAVIOR WE ARE SEEING AIMED AT OUR STAFF THROUGH EMAIL, PHONE, TEXT,  IN PERSON AND ONLINE MESSAGING WE HAVE A ONE STRIKE POLICY. ANY CUSTOMER EXHIBITING ANY OF THE ABOVE BEHAVIOUR WILL BE BANNED FROM SHOPPING AT VISION SADDLERY FOR LIFE WITH ALL PRIVLEDGES REVOKED AND ALL ASSOCIATED ACCOUNTS WILL BE CLOSED (VISON POINTS ETC) RIGHT AWAY. THE AUTHORTIES WILL ALSO BE NOTIFIED IF WE DEEM THE SITUATION TO NEED THIER INVOLVMENT.